The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.
insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.
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ARM Industry Meeting Congress Today on FDCPA, TCPA, CFPB
20 September 2012
FDCPA Lawsuits Fall Slightly in Second Half of August
20 September 2012
FTC to Hold Summit on "Robocalls"; They Might Need Some Help
19 September 2012
FTC Action Shuts Down "Debt Relief" Operation
19 September 2012
Whitepaper and Webinar Will Look at TCPA Compliance and Technology for Debt Collection
18 September 2012
Upcoming Webinar Looks at the Opportunities, Pitfalls, and the Law Around TCPA Compliance
5 September 2012
FDCPA Lawsuits Rise in Second Half of July; Year-over-Year Suits Still Down
23 August 2012
The Challenges of TCPA Compliance for Collection Agencies
15 August 2012
Tonetti: CFPB Supervision to Create 'Level Playing Field' for Credit Market Participants
13 August 2012
FDCPA Lawsuits Falling Farther Behind 2011 Numbers
1 August 2012
Comprehensive Report Released on FTC Debt Collection Complaints
24 July 2012
FDCPA Lawsuits Could Decline in 2012 After Years of Growth
17 July 2012
FDCPA Lawsuits Fall Off in June; Down 3.2 percent on Year
5 July 2012
The Complaints Issue: Revisiting Consumer Debt Collection Complaints
18 June 2012
Complaints About Debt Collectors Going After Wrong Debt Top List in January
18 June 2012
FDCPA Lawsuits Increase in Last Half of May; Still Down 6% for Year
18 June 2012
FDCPA Lawsuits Fall Significantly in First Half of May; Filings Off Nearly 5% for Year
31 May 2012
Large Settlement Announced in TCPA Class Action Against Collection Agency
25 May 2012
Circuit Court Rules Against Debt Collector in TCPA Case on Reassigned Cell Number
17 May 2012
FDCPA Lawsuits Pick Up in Second Half of April, Still Lag 2011 Numbers
16 May 2012