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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Best of insideARM.com 2012

26 December 2012

Why Are TCPA Cases Against ARM Firms Rising as FDCPA Cases Fall?

6 December 2012

FCC Text Ruling: Everyone Wins

3 December 2012

SoundBite Communications Secures Successful FCC Declaratory Ruling for Text Messaging Compliance

30 November 2012

Shut the Front Door! I Didn't Order Text with My Pizza!

20 November 2012

Papa Johns: Delicious? Maybe. In Violation of the TCPA? Definitely

15 November 2012

Appeals Court Upholds Ruling for Debt Collector in FDCPA-TCPA Case

15 November 2012

SoundBite Communications Enhances Compliance Suite for Contact Centers

13 November 2012

Yippee Ki-Yay - Implementation Dates for FCC and TCPA Have Been Set

1 November 2012

FDCPA Lawsuits Projected to Decline in 2012

31 October 2012

TCPA Case Appeal Against Debt Buyer Addresses Express Consent on Cell Numbers

23 October 2012

UPDATE: Location Announced for CFPB Field Hearing on Debt Collection

19 October 2012

FTC Offers $50,000 Reward for Robocall Solution

19 October 2012

Mike Ginsberg on the Future of Collections

5 October 2012

FTC Announces Agenda for Robocall Summit on October 18

5 October 2012

FDCPA Lawsuit Filings Continue Decline

3 October 2012

WEBINAR: Using Retail Customer Service Models to Improve Debt Collection Performance

3 October 2012

Improving the ARM Environment One Step at a Time

27 September 2012

Everything You Need to Know About TCPA Compliance

26 September 2012

Mike Ginsberg's Blog: The Current State of ARM

26 September 2012

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