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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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LiveVox Announces the "Four Clouds", A TCPA Risk Mitigation Suite

24 June 2014

Dials, Contacts, and the Difference: Collection Calls to Consumers

20 June 2014

FDCPA Lawsuits on Track for Third Straight Year of Declines

29 May 2014

Avoid the Three Biggest Threats Facing the Debt Industry

22 May 2014

Try This at Home: Maximizing Your Collector Performance

20 May 2014

Webinar Shows How to Increase Collector Productivity While Mitigating Collector Risk

15 May 2014

Understanding the TCPA: Maximizing Consumer Outreach & Mitigating Risk

15 May 2014

ACA International Attends Democratic Attorneys General Policy Forum

13 May 2014

Take insideARM.com's 1-Minute Debt Collection Topic Survey

13 May 2014

ACA International Submits Additional Comments to FCC About TCPA Impact on Government Collections

6 May 2014

Disclosures Likely Necessary When Recording Cell Phone Calls to Consumers in California

17 April 2014

Interactive Intelligence to Host "Pitfalls of TCPA" Industry Web Event

17 April 2014

Phone Scammers May Presage Increase in Validation Notice Requests

14 April 2014

How to Maximize Collections with TCPA Compliance: Best Practices for Agencies and Creditors

11 April 2014

Ceannate Corp Submits Joint TCPA Comments to FCC with Student Loan Groups

8 April 2014

Expert Panel: Top 10 TCPA and CFPB Trends Impacting Contact Strategies

7 April 2014

Circuit Court Rules for Consumer in TCPA Express Consent Appeal

1 April 2014

ACA International Submits Additional Comments Regarding Its FCC Petition

24 March 2014

LiveVox Discusses Practical Approaches to Mitigate the Risk of Facing a TCPA Class Action Lawsuit at NCOR 2014

24 March 2014

Utilizing Artificial Intelligence to Ensure Right Party Contact

20 March 2014

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