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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Another Court Refuses to Defer to FCC's Express Consent Ruling in TCPA Case

19 September 2014

BofA Wins Dramatic Attorney Fee Reduction in TCPA/Debt Collection Call Class Action

9 September 2014

Free Webinar Promises World-Class Compliance on a Budget

8 September 2014

After Slight Rise in July, FDCPA Lawsuits Still Down Overall for 2014; TCPA Claims Increase

22 August 2014

CSS IMPACT! Announces Compliance Suite 2014 Webinar Series

13 August 2014

FCC Being Urged to Reform TCPA on Numerous Fronts

13 August 2014

Join LiveVox Counsel and Audit Experts for TCPA/CFPB Chat

13 August 2014

Eye Opening TCPA Settlement Further Distorts Public View of Collection Professionals

1 August 2014

Capital One and Three ARM Firms Agree to $75 million TCPA Settlement

31 July 2014

2014 Data Shows Overall Rise in Debt Collection Lawsuits

29 July 2014

Debt Collectors Seemingly Split on the Question of Calling Cell Phones

24 July 2014

Present Capacity and Effective Consent: Two Parts of a Compelling TCPA Panel at ACA

23 July 2014

Debt Collector Opens Its Doors to ABC World News with Diane Sawyer

23 July 2014

TCPA Victory May Expand Scope of Vicarious Liability Claims

18 July 2014

Debt Collection Complaints and Lawsuits Fall Slightly in May 2014

17 July 2014

FCC Brief in TCPA Case Against Debt Collector Urges Narrow View on Cell Number Consent

9 July 2014

May Dip in Debt Collection Suits and Complaints Contrasts 2014 Data

3 July 2014

Another Federal Court Grants Express Consent to Collector in TCPA Case

3 July 2014

John McNamara Departs for the CFPB; Dusty Whitesell Rejoins LiveVox to Lead Marketing

1 July 2014

Court Sides with FCC on TCPA "Prior Consent" Cell Phone Case

30 June 2014

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