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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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The High Cost of Regulatory Compliance

17 March 2014

Understanding Compliance Obligations of Calling Cell Phones in Legal Collections

13 March 2014

ACA International Files Comments Supporting United Healthcare TCPA Petition

12 March 2014

FCC Seeks Comments on ACA International's Request for TCPA Clarity

26 February 2014

On the Rise: Debt Collection Complaints, TCPA and FCRA Lawsuits

26 February 2014

ACA International Briefs State Attorneys General Staff on TCPA Petition

11 February 2014

Judge Denies Preliminary Approval of TCPA Class Action Settlement on Consent Concerns

11 February 2014

Federal Court Dismisses TCPA Case, Further Defines "Prior Express Consent"

4 February 2014

ACA International Files TCPA Petition with FCC

31 January 2014

Castel Releases Manual Dial Only Platform

31 January 2014

insideARM.com Launches TCPA Resources Page for Debt Collection Industry

30 January 2014

Collection Industry Tries to Find Common Ground with Consumer Groups

28 January 2014

FDCPA Lawsuits Filed Against Collectors Decline 10 Percent in 2013

27 January 2014

Utilizing Your Collection System to Support and Document your Compliance Strategy

22 January 2014

ACA International Seeks Clarity on TCPA Issues in FCC Comments

22 January 2014

LiveVox CMO to Address Regulatory Developments at DBA 2014

21 January 2014

New Technology and Compliance Solutions for Debt Collection Robo-Calls

14 January 2014

California Judge Pushes Forward Consolidated TCPA Action Against Debt Buyer

10 January 2014

Judge Throws Out TCPA Texting, Autodialer and Express Consent Class Action

7 January 2014

Conflicting Decisions Cloud TCPA: Caution Is the Safest Route

20 December 2013

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