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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Foti Out? Zortman In? What's Up With Voicemail Messaging?

16 December 2014

Outbound Collection Communications: Meeting FDCPA, CFPB and TCPA Requirements

16 December 2014

Federal Judge Says FCC Fails on Consent Rules Clarity in TCPA Class Action Ruling

9 December 2014

Twitter Forced to Defend TCPA Lawsuit on Text Messages; Possible Ramifications for SMS Use in Collections

4 December 2014

FDCPA Suits Increase in October, But Yearly Trend Holds: FDCPA Down, TCPA Up

26 November 2014

TCPA and FDCPA Class Action Targets New Kind of Business: Digital Rights Enforcers

24 November 2014

Judge Rules that a Text Message Platform is Not an Autodialer Under TCPA

30 October 2014

With Video, Chamber of Commerce Dives Into Crowded Pool of TCPA Reform Advocates

29 October 2014

What Makes the TCPA So Popular? Ambiguity

28 October 2014

ACA Files Amicus Brief in TCPA Circuit Case Narrowing Definition of "Auto-dialer"

27 October 2014

TCPA Reform in Our Lifetime?

22 October 2014

FDCPA and TCPA Lawsuits Rise in September

21 October 2014

LiveVox Inside Counsel, Industry Attorney and Compliance Expert Discuss Recent TCPA/CFPB Trends at FSCOR 2014​

21 October 2014

Circuit Court Rules Against Debt Collector in TCPA Decision Supported by FCC Brief

17 October 2014

ARM Firms Should Not Be Deceived by TCPA Victories

14 October 2014

Circuit Court Says Autodialed Collection Calls to VoIP Line Carrying Charges Violated TCPA

9 October 2014

AT&T Enters $45 million TCPA Settlement; External Collection Agencies Also Involved

8 October 2014

ACPAC Supports Congressman Cory Gardner in Senate Race

3 October 2014

Circuit Court Sides with Debt Collector in Reversing Controversial TCPA Ruling

30 September 2014

TCPA: Is the Scope of Consent Unlimited?

23 September 2014

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