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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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All of the Attorneys General Voice Opposition to TCPA Reform

8 December 2011

District Court Rules that Debt Collectors are Exempt from the TCPA

1 December 2011

FDCPA Lawsuits Fall Again in First Half of November

30 November 2011

FDCPA Lawsuits Fall Slightly in Second Half of October

17 November 2011

FDCPA Lawsuits Fall Back to Normal; Approach 10,000 for the Year

2 November 2011

Congressional Committee to Hear TCPA Reform Legislation

31 October 2011

AUDIO: Weekly Wrap-Up Podcast - Week of October 10

15 October 2011

Conservative Newspaper Cautions on Lifting Collection Call Cell Restriction

13 October 2011

AUDIO: Hear the Week's Top Stories - Week of October 3

8 October 2011

SoundBite Voices Support for Mobile Informational Call Act of 2011 (H.R. 3035)

6 October 2011

Acumen Insurance Services Launches E&O Insurance With TCPA Coverage for ARM Industry

4 October 2011

FDCPA Lawsuits Spike in First Half of September

29 September 2011

Legislation to Modernize the TCPA Introduced in U.S. House

22 September 2011

Would You Sacrifice Out-of-Stat Debt for Open Cell Phone Privileges?

21 September 2011

Obama Proposal Loosens Restrictions on Cell Phone Calls for Debt Collection

20 September 2011

FDCPA Lawsuits Filed by Consumers Continue to Decline in August

13 September 2011

Industry Compliance Growing Topic at Regional Collections Conferences

12 September 2011

Beam Software Paying Close Attention to Decline in Residential Telephone Lines

25 August 2011

Debt Collection Autodialing Case Going to Trial

24 August 2011

DAKCS Software Systems Introduces New Hybrid, Usage Based, Cell Phone Scrub Solution

17 August 2011

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