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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Citizens Bank to Pay Over $4.5 Million to Settle TCPA Suit

6 July 2016
File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Court Determines Consumer Did Not Prove Revocation of Consent in TCPA Case

5 July 2016
[Image by creator iQoncept from AdobeStock]

Wells Fargo Will Pay $16.3 Million to End TCPA Suit

30 June 2016

Pennsylvania District Court Dismisses TCPA Lawsuit Where Plaintiff Manufactured Claims

28 June 2016

Neustar Announces Intention to Separate into Two Independent Publicly Traded Companies

27 June 2016
[Image by creator iQoncept from AdobeStock]

JP Morgan Chase to Pay $3.75 Million to Settle TCPA Suit on Calls to Reassigned Phone Numbers

27 June 2016
Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

FTC and CFPB Comment on FCC's Request for Input on TCPA Rules; A Missed Opportunity

21 June 2016

How the FCC Misinterpreted Congress’ Mandate for the TCPA Debt Collection Exemption

20 June 2016

ConServe Submits Thoughtful Response to FCC Request for Comments on TCPA Exception for Government Debts

16 June 2016

FCC Announces Anticipated Renewal Of Its Consumer Advisory Committee And Solicits Applications For Membership On The Committee

15 June 2016

insideARM First Party Summit for Credit Grantors and Call Center Providers

8 June 2016

ABA and CBA Argue FCC Proposed Rule Conflicts with Congressional Intent

7 June 2016

State Court Opinion in TCPA Class Action Lawsuit Takes TCPA to Task; And Includes Interesting Insurance Sub-plot

24 May 2016

The Senate Takes a Close Look at the TCPA

19 May 2016

LiveVox Partners with CBA to Discuss the Latest Vicarious Liability Trends for Retail Banking Contact Centers

17 May 2016

Democrats and Republicans Find Common Ground – Ask Court to Declare the TCPA Unconstitutional

16 May 2016

WD NY Holds TCPA Claim Does Not Survive Death of Plaintiff, TCPA Damages ‘Wholly Disproportionate to Harm Suffered’

16 May 2016

Senate Committee to hold Hearing to Examine Effects of 25-Year-Old TCPA on Modern Consumers and Businesses

13 May 2016

EFC, NCHER, and SLSA Respond to FCC’s Proposal Restricting Effective Contact to Student Loan Borrowers

9 May 2016

FCC Releases Notice of Proposed Rulemaking on Government Debt Collection Calls

9 May 2016

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