Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics
Person touching a mobile phone that says "Privacy" and has a picture of a lock [Image by creator maicasaa from AdobeStock]

California AG At It Again: Revised Proposed CCPA Regulations (Part 1)

19 February 2020

Photo of courthouse building with "judicial" written on it [Image by creator Natalia Bratslavsky from AdobeStock]

Glasser Plaintiff Seeks Re-Hearing from Eleventh Circuit En Banc of ATDS Definition Decision

19 February 2020

 [Image by creator BillionPhotos from AdobeStock]

CFPB's Winter 2020 Supervisory Highlights Briefly Mention Debt Collection

18 February 2020

 [Image by creator LittleGallery from AdobeStock]

Whitepaper on Debt Collection Released by the Conference of State Bank Supervisors

13 February 2020

 [Image by creator DOC RABE Media from AdobeStock]

What the TRACED Act Means for Third-Party Collectors—and 5 Tips for Protecting Your Business

12 February 2020

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Three Texts , No Harm: TCPA Text Message Case Dismissed for Lack of Article III Standing

12 February 2020

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

Judge Cancels $2.5M Jury Verdict Against Lexington Law, Instead Grants Judgment for the CRO

10 February 2020

Two gladiators dressed in full armor standing back to back in a snow covered forest [Image by creator vitfedotov from AdobeStock]

The Rise and Fall of TCPA Suits in the Sunshine State: How the Eleventh Circuit Court of Appeal Created and Destroyed a Cottage Litigation Industry in Florida

10 February 2020

Man in a suit holding a large cardboard box that says "Dismissed" [Image by creator nito from AdobeStock]

Another Interest Disclosure Lawsuit Dismissed in W.D. Wisc.

6 February 2020

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

What is ‘Abusive’ Conduct Under Dodd-Frank? CFPB Provides an Answer by Issuing Its Policy on Abusive Acts and Practices

6 February 2020

 [Image by creator Argus from AdobeStock]

5 Steps to Take When That Lawsuit Comes Through the Door

5 February 2020

 [Image by creator Coloures-Pic from AdobeStock]

Tug of War Continues: D.N.J. Follows Marks, Holds VICIdialer is an ATDS, Finds Pre-Recorded Voicemails Trigger TCPA

5 February 2020

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

7th Cir. Reverses FDCPA Dismissal Based on ‘Claim Splitting’ But Provides Roadmap for Defendants

3 February 2020

A small child in a superhero pose, wearing a blue t-shirt, red mask and red cape [Image by creator yuryimaging from AdobeStock]

Federal Robocall Watchdogs Flex Enforcement Muscles

3 February 2020

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

House of Representatives Passes New Credit Reporting Legislation

30 January 2020

Phone with "voice mail" text on it [Image by creator iQoncept from AdobeStock]

Ringless Voicemail Battle Faces Setback–Court Refuses to Hear RVM User’s Request for Summary Judgment

30 January 2020

Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

Eleventh Circuit Rejects Marks and Torches Expansive TCPA Reading; Holds ATDS Requires Random or Sequential Number Generation

28 January 2020

Coin jar with sticker that says "medical" [Image by creator vinnstock from AdobeStock]

New Jersey Bill Proposes Income-Based Repayment for Medical Debt

27 January 2020

Business man yelling into a megaphone [Image by creator motortion from AdobeStock]

Big Week in the 7th Circuit: Settlement Offers, Envelopes, Creditor ID, and More

23 January 2020

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

6th Cir. Holds Consumer Lacks Standing to Assert ‘Meaningful Involvement’ Claim, Not Every Technical Violation is Redressable

23 January 2020