Witnesses Call on Congress to Establish Regulatory Office in Wake of Loper

Congress must adjust to the demise of the Chevron Deference doctrine by drastically improving its regulatory expertise, witnesses told a House Committee on July 23.

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How Lenders Are Increasing Agent Workload – Without Burnout: Digital Strategies and Agent Stability in Collections  

Despite rising caseloads and communication demands, agent turnover has remained steady in recent years for first-party collections shops. Data from Auriemma Roundtables suggests e-communications and workforce management changes could help explain this decoupling between workload and burnout. In this study, you’ll see how lenders used digital communications and innovative workforce strategies to enhance efficiency and navigate the evolving collections landscape.  

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Harris & Harris Announces Acquisition of The CMI Group

CHICAGO, Ill. -- Harris & Harris (the “Company”), a leader in accounts receivable management and customer care, today announced the acquisition of The CMI Group (“CMI”), an accounts receivables management and customer care firm, located in Dallas, TX. Harris & Harris and CMI collectively serve over 200 clients across a diversified set of industries. This strategic combination represents a meaningful expansion in operational capabilities and personnel.

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insideARM Weekly Recap – Week of July 29th, 2024

News in the ARM industry moves fast. Keeping up and determining what's important can be challenging. This is why the editorial team at insideARM sifts through all the news and brings you the need-to-know highlights. Last week we brought you news about an interesting FDCPA-letter case, Congress's struggles post-Chevron, and information about consumer spending. Read on for a breakdown of these stories and why we think you need to know about them.

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ConServe Cares Program

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its June ConServe Cares proceeds to Lollypop Farm, Humane Society of Greater Rochester. The ConServe team supports and funds the efforts of numerous local non-profit agencies that strive to make a difference.

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Understanding the Consumer Spending Split and How to Recover More Across the Divide

It’s becoming a familiar headline: US household debt keeps climbing and delinquency rates keep rising. According to the Federal Reserve Bank of New York’s Quarterly Report on Household Debt and Credit, household debt rose to $17.69 trillion in the first quarter of 2024. The report showed 6.9% of credit card debt transitioned to serious delinquency in the first quarter, with approximately 4.8% of consumers holding some debt in third-party collections.

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Shepherd Outsourcing Becomes Certified Third-Party Collection Agency

GREENVILLE, S.C .-- Shepherd Outsourcing proudly announces its achievement of the RMAI Certified Business Certification. This prestigious certification, awarded by the Receivables Management Association International (RMAI), underscores Shepherd Outsourcing’s commitment to excellence and adherence to the highest standards in the receivables management industry.

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Featured Resources and Webinars

from insideARM.com

» ARM Tech Trends: Addressing Common Customer Queries

» Predictive, Collaborative, and Intelligent Contact Data

» The New Reality of Collections Staffing

» Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly

» How AI-powered Multichannel Outreach Is Transforming the Collections Industry

» Optimizing your recovery strategy with Collections Triggers℠

View all Free Reports and Webinars