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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones

24 July 2015

Webinar: What You Need to Know About the FCC’s TCPA Declaratory Rulings

20 July 2015

What Debt Collectors Really Need To Know About the FCC Order and the TCPA

17 July 2015

Lawsuits Against the Industry Up Across the Board

17 July 2015

Multiple Groups Hop on the Bandwagon, Filing Suit In Multiple Courts For TCPA Ruling

16 July 2015

PayPal Tries To Get User Agreement Right Under New TCPA Ruling

14 July 2015

Regional Compliance Meetings Offer Guidance, Problem-Solving, and Strategizing

14 July 2015

Two TCPA Webinars This Week Offer Clarity, Insight to Shifting Compliance Concerns

13 July 2015

FCC Releases Long-Awaited TCPA Ruling And Order

11 July 2015

Time Warner Cable Slapped by Judge in Hard to Believe TCPA Case

9 July 2015

Senate Bill Proposes to Make Robocalls a Federal Crime

8 July 2015

NCLC Publishes Report on Debt Collection Communications

2 July 2015

FCC and Florida Team Up Against Fraudulent Telemarketers (Still No Official TCPA Word Yet)

1 July 2015

Things to Do While Waiting for the FCC's TCPA Language

30 June 2015

6/18/2015: FCC's Post-TCPA Decision Press Release

19 June 2015

"The Ayes Have It" -- FCC Passes Declaratory Ruling on Portions of the TCPA

18 June 2015

Reminder: Watch the FCC Commission Meeting Covering TCPA TODAY

17 June 2015

Now in the CFPB's Sights: Collectors Hired by State & Local Government Agencies

15 June 2015

Risks, Rather than Rewards, Still the Rule for Text Communications with Consumers

15 June 2015

Ontario Systems Announces Follow-up Support for Clients in Wake of Open June 18 FCC Meeting

10 June 2015

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