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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Joint Petitioners File Initial Brief in Consolidated Appeal of FCC’s TCPA Order

30 November 2015

Summary Judgment Granted for Debt Collector in TCPA Case

24 November 2015

Western Union Agrees to Settle TCPA Class Action Case for $8.5 Million

23 November 2015

LiveVox Presents a Follow Up to insideARM's First Party Outsourcing Summit, Focusing on the Impacts of the TCPA into 2016

20 November 2015

Consumer Litigation "Continues to Evolve in Lurches": Your October Debt Collection Stats

13 November 2015

A Guide to Tracking Consent and Revocation of Consent

13 November 2015

The Supreme Court Takes Another Look at Mootness Following an Offer of Judgment in TCPA Class Litigation

12 November 2015

Performant Earnings Announcement Hits Three Hot Topics

5 November 2015

Collectors Calling on Federal Debt May Now Use ATDS to Dial Cell Phones?

5 November 2015

Third Circuit Gives TCPA Litigants Additional Support

30 October 2015

Budget Deal Includes Autodialer Provision for Federal Debt Collectors

28 October 2015

LiveVox Joins Cross-Industry TCPA Discussion at the Neustar Operations Summit 2015

28 October 2015

District Court Judge Grants Stay of TCPA Action Pending Appeal of FCC Ruling

26 October 2015

"Is This a Dialer?" -- Five Industry Attorneys Weigh In

23 October 2015

Questions -- and Answers -- in Free TCPA Download from Neustar

19 October 2015

Third Circuit Reverses District Court Order in TCPA “Called Party” Case Against Bank of America

16 October 2015

Dun & Bradstreet Wins Summary Judgment in Putative TCPA Class Action Case

16 October 2015

LiveVox Speaks to First Party Issuers and Servicers on the Impact of the Latest FCC Ruling at the First Party Summit

12 October 2015

Three Ways Data Offers Businesses the Ultimate Insurance Policy

25 September 2015

What's Keeping Compliance Professionals Awake? UDAAP, Entrenched Behaviors

24 September 2015

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