Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
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For Effective Digital Collections, Channel Your Inner Digital Marketer
30 October 2023
[Video] Three Keys to Building a Collections Technology Roadmap
26 October 2023
NYC Proposes Amendments to Debt Collection Rules; Comments Due by Nov 29th
19 October 2023
CFPB’s Summer Edition of Supervisory Highlights Focuses on Auto Lending/Servicing and Debt Collection Practices
8 August 2023
You Don’t Need a Crystal Ball to Predict Industry Volume Trends
1 August 2023
Nevada Expands Collection Agency Licensing Requirements
5 July 2023
How to Build Trusted Creditor-Collector Relationships (and Better Market Your Agency)
18 May 2023
CA DFPI announces new Debt Collection Advisory Committee
3 May 2023
Credit Counseling - The Untapped Resource that Can Strengthen Consumers’ Finances While Improving Recovery Rates, Employee Morale, and Corporate Reputation
25 April 2023
Pennsylvania Appellate Court Rejects Claim That Dunning Letter Sent Post-Expiration of The Statute of Limitations Violated Law
24 April 2023
Sending Docs After the Validation Period Expires? One Court Says, No
19 April 2023
Sixth Circuit Affirms Summary Judgment Finding Defendant Not a “Debt Collector” Under the FDCPA Where Account Was Not in Default When Transferred
11 April 2023
Lowering the Bar: CFPB Unveils Its Playbook on Combatting “Abusiveness”
6 April 2023
CFPB vs. PRA-Top 3 Takeaways and PRA’s Response
29 March 2023
New Wyoming Bill Requires Licensure for Debt-Buyers
15 March 2023
The Two New Yorks and Their Proposed Debt Collection Rules
22 February 2023
The Wait is Over: New York Department of Financial Services Releases Proposed Debt Collection Rule Amendments
1 February 2023
CA DFPI Issues Fines, But are Recipients Even Debt Collectors?
31 January 2023
2022 Data Privacy Roundup – New Laws, Rulemaking, and Important Dates
12 January 2023
Looking Back on 2022: A Dynamic Year for the ARM Industry
19 December 2022