Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO

This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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Today I'm talking with Michael Meyer, Chief Risk and Innovation officer at MRS BPO, and one of the founding members of the Innovation Council. Michael is one of those rare people who think so creatively that you only recognize the wisdom of what he said long after your conversation. He sees connections and trends before most people recognize them. We had a 20-minute conversation about the future of debt collection technology but we didn't once mention debt collection. That's Michael's secret sauce. He constantly looks outside the industry for inspiration.

[Editor's note: If you are interested in topics like strategy, testing, and scenario planning, you should not miss insideARM's next conference, iA Strategy & Tech - a completely virtual event - July 21-23. It's a masterclass in collections strategy.] 

Transcript

The iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking. 

2020 members include:

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