CBE’s Harley Wilson to speak at First Party Summit

CEDAR FALLS, Iowa – October 18, 2016 – Harley Wilson, Vice President of Healthcare Operations for CBE Companies (CBE) will speak at InsideARM’s 2^nd Annual First Party Summit Wednesday, October 19 in Chicago.  

Wilson will join Sherry Nirenberg, Associate Director, Hospital Billing Services at University of Arkansas for Medical Sciences (UAMS), in presenting how to apply intent-based leadership to exceed client expectations and increase retention.

In 2015, Wilson led his team to greater success by implementing an intent-based leadership philosophy inspired by David Marquet’s writings. The approach inspires employees to take ownership and greater accountability in problem solving and actions to improve performance for clients like UAMS.

About CBE Companies

Founded in 1933, CBE Companies is a global provider of outsourced call center services focused on connecting people to solutions. The company specializes in receivables management and customer care services. This narrow focus has enabled the company to be an expert in every aspect of the business. From a one-of-a-kind culture immersion approach to a proven ramp process, CBE’s focused expertise saves its partners money and enables them to focus on their core business.

CBE approaches every business relationship as a strategic partnership. The company shares in its partners’ successes and failures and strives to create more of the former and less of the latter. CBE firmly believes transparency and communication are the cornerstones in the foundation for success. The company’s approach to a strategic partnership begins with open communication; this assures CBE partners that the team handling their business is committed to delivering customer insights, ideas and new ways to accomplish goals.