Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations

The debt collection solution from Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, has been deployed by Cogeco Cable Inc. to improve its collection operations.

Cogeco Cable, a Canadian-based provider of residential and commercial cable, telephone and Internet services, has cited Latitude software suite’s flexible architecture as a major benefit.

“The Windows-based Latitude software suite easily integrated with our existing billing platform so we could prioritize collections by risk — meaning breaking out delinquent accounts by age, such as 30, 60, and 90 days late,” said Cogeco Cable’s associate director, Robert Masse. “This has resulted in more effective debt recovery.”

Cogeco Cable has also reported benefits associated with Latitude’s ease-of-use and reporting. “The Latitude software suite’s intuitive user interface has significantly cut our training time, and its in-depth reporting has enabled us to drill into data to better pinpoint areas for improvement,” Masse said.

Cogeco Cable uses Latitude Center, the vendor’s core product for managing all pre- and post-charge-off accounts and the entire collection workflow process. It also uses Latitude Center add-on applications to automate account treatment strategies and help plan and execute workflows.

“We’re always looking to improve our processes and effectiveness,” Masse said. “Latitude best supported this mission, both through its flexible software suite and the company’s team of industry veterans. The Latitude team demonstrated in-depth knowledge and responsiveness from the sales cycle through customization and support, which has resulted in a debt collection solution that has surpassed our expectations.”

Cogeco Cable is a telecommunications company and is the second largest hybrid fibre coaxial cable system operator in Ontario, Québec and Portugal. Through its two-way broadband cable networks, Cogeco Cable provides its residential customers with Audio, Analogue and Digital Television, as well as HSI and Telephony services. Cogeco Cable also provides to its commercial customers through its subsidiary Cogeco Data Services, data networking, e-business applications, video conferencing, hosting services, Ethernet, private line, VoIP, HSI access, data storage, co-location services, managed IT services, cloud services and other advanced communication solutions. Cogeco Cable’s subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CCA).

Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, provides debt collection software and services. Latitude offers hosted and on-premise solutions that are easy to use and include comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida.

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Services Suppliers. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.